Terms of service
General terms and conditions (GTC) of the online shop of Handhood of Schlesiger Werner GbR, Berlin (https://www.handhood.de)
Handhood is currently only sold within Germany. Therefore, both the delivery address and the billing address of the customer must be in Germany.
The customer has the right to withdraw from this contract within 14 days without giving reasons. The cancellation period is 14 days from the day on which he or a third party named by him who is not the carrier has taken possession of the goods, or if several goods that the customer has ordered as part of a single order are delivered separately on which he or a third party named by him, who is not the carrier, has taken possession of the last goods.
In order to exercise the right of withdrawal, the customer must send a clear declaration (for example a letter sent by post or a E-mail) of his decision to withdraw from this contract. He can use the attached model withdrawal form for this purpose, but this is not mandatory. To meet the cancellation deadline, it is sufficient for the customer to send the notification of exercising the right of cancellation before the cancellation period has expired. The right of revocation does not apply to contracts for the delivery of sealed goods that are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
Model withdrawal form
To: Handhood, Schlesiger Werner GbR, Waldemarstr. 3b, D-10179 Berlin:
- I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following products / goods (*):
- Ordered on (*) / received on (*):
- Name of the consumer (s):
- Address of the consumer (s):
- Signature of the consumer (s) (only when notified on paper)
(*) Delete where inapplicable.
The customer must send back or hand over the goods to us immediately and in any case no later than 14 days from the date on which he informed us of the cancellation of this contract. The deadline is met if he sends the goods before the period of fourteen days has expired.
The customer must ensure that the goods are returned to us unused / unworn and with the appropriate labels. If the goods show signs of use due to use, we are entitled to claim compensation. The customer only has to pay for any loss of value / replacement of the value of the goods if this loss in value is due to an inspection of the quality, properties and functionality of the goods (s) that are not necessary for him to handle.
Contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,
Contracts for the delivery of sealed goods that are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after delivery,
If it turns out only after the conclusion of the contract that the goods are permanently unavailable, Handhood will inform the customer of this immediately after becoming aware of this by email. In this case, both the customer and Handhood can withdraw from the contract.
In the event of a withdrawal from the contract, Handhood will immediately reimburse the customer for payments already made.
We send the HANDHOODs ordered by the customer within Germany and charge shipping costs per order in the amount of from € 2,95 (including sales tax). If you order three HANDHOODs or more, shipping is free (online gift vouchers do not count).
When exercising the statutory right of withdrawal (see No. 3 of these terms and conditions), the customer can return the goods. As a customer, he then bears the shipping costs for the return. We do not offer shipping outside of Germany at the moment.
Payment in advance. If prepayment by bank transfer has been agreed, payment is due immediately after the conclusion of the contract, unless the parties have agreed a later due date. This means that the transfer of the total amount (calculated from the specified purchase price plus the shipping costs incurred) must be made by the customer to the account of Schlesiger Werner GbR (Handhood) immediately after the conclusion of the contract:
Apple / Google / Shop Pay. With Apple Pay or Google Pay, customers can use the payment and shipping information stored in their Apple or Google account to shop quickly and securely. The payment buttons are located directly in the shopping cart. In the case of goods being returned, the amount will be credited to the corresponding Apple or Google account after receipt of the goods.
If the contract is not concluded or is canceled, the purchase price that may already have been paid will be refunded immediately. The repayment is made to the account used by the customer for payment. In the case of a return, the amount will be credited to the relevant account after receipt of the goods. This process can take three to five days, depending on the banks.
The customer can - for a limited time - on www.handhood.de Purchase vouchers. Purchased vouchers can be redeemed in the Handhood online shop. Payment in cash is excluded. A voucher is considered redeemed if it has been offset against a purchase of goods in the online shop.
Handhood is not liable for defects in the delivered goods that were caused by the goods being improperly handled or modified in a manner not approved by Handhood. The same applies in the event that the customer has not followed the regulations on handling and caring for the goods (e.g. washing instructions).
The law of the Federal Republic of Germany to the exclusion of the UN Sales Convention (CISG) applies to contracts between Handhood and the customer. In business dealings with business people or legal entities under public law, the place of jurisdiction for all disputes arising from contractual relationships between Handhood and the customer is the headquarters of Handhood (Berlin).