Refund policy

Right of withdrawal

Consumers have a 14-day right of withdrawal. A consumer is any natural person who makes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their independent professional activity. 

The customer has the right to withdraw from this contract within 14 days without giving reasons. The cancellation period is 14 days from the day on which they or a third party named by them - who is not the carrier - has taken possession of the goods, or if several goods that the customer has ordered as part of a single order are delivered separately on which they or a third party named by them, who is not the carrier, has taken possession of the last goods. 

In order to exercise the right of withdrawal, the customer must send a clear declaration (for example a letter sent by post or a email) of their decision to withdraw from this contract. Thery can use the attached model withdrawal form for this purpose, but this is not mandatory. To meet the cancellation deadline, it is sufficient for the customer to send the notification of exercising the right of cancellation before the cancellation period has expired. The right of revocation does not apply to contracts for the delivery of sealed goods that are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after delivery. 


Model withdrawal form

To: Handhood, Schlesiger Werner GbR, Waldemarstr. 3b, 10179 Berlin:

- I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following products / goods (*):
- Ordered on (*) / received on (*):
- Name of the consumer (s):
- Address of the consumer (s):
- Signature of the consumer (s) (only when notified on paper)
- date

(*) Delete where inapplicable.

Consequences of withdrawal

If the customer cancels this contract, we shall immediately repay all payments that we have received from him (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us) immediately at the latest within fourteen days from the day on which we received notification of his cancellation of this contract. For this repayment we use the same means of payment that the customer used for the original transaction, unless something else was expressly agreed with him; In no case will the customer be charged fees for this repayment. We can refuse repayment until we have received the goods back or until he has provided evidence that he has sent the goods back, whichever is earlier.

The customer must send back or hand over the goods to us immediately and in any case no later than 14 days from the date on which they informed us of the cancellation of this contract. The deadline is met if he sends the goods before the period of fourteen days has expired.

The customer must ensure that the goods are returned to us unused / unworn and with the appropriate labels. If the goods show signs of use due to use, we are entitled to claim compensation. The customer only has to pay for any loss of value / replacement of the value of the goods if this loss in value is due to an inspection of the quality, properties and functionality of the goods (s) that are not necessary for them to handle.  

Exclusion of the right of withdrawal

Unless the parties have agreed otherwise, the right of withdrawal does not apply to the following contracts:

Contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,

contracts for the delivery of sealed goods that are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after delivery,

contracts for the delivery of goods if they were inseparably mixed with other goods after delivery due to their nature,